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0403 885 937
Michelle:
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0411 618 541
Rachael:
Landlord Information
We go the extra mile – it’s not crowded there
Welcome to the Family
Welcome to Your Realty Gympie & Cooloola — where your investment becomes part of our family. We’re not just another property management agency: we’re locally run, passionate about property management, and we’re here to give you service that stands out.
Why We Do It Differently
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Local owners who roll up their sleeves: The business owners are your property managers. They know the local area, they’re involved every day — which means no bureaucratic middle-men, no “someone will get back to you” delays.
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Focused on one thing: property management. We don’t try to be everything to everyone — we live, breathe and breathe again what it takes to protect your investment and maximise rental returns.
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Technology + heart: We’ve invested in smart systems so we can stay mobile, responsive and plugged in. But we don’t rely on automated responses — when you call, you’ll speak to a human and you will know exactly who your property manager is.
We Get More Eyes on Your Property
Your property deserves standout marketing. We:
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Start advertising 3-4 weeks before your property is ready to rent. This minimises vacancy rates and allows us to secure the BEST tenant. Not the FIRST to apply.
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Use good, clear photography, strong internet advertising, social media, and good-old fashioned signage out front.
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Offer flexible inspection times — because the best tenant might only be able to view after work.
Applications That Count
We’re serious about selecting quality tenants:
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Rigorous checks including 100-point ID, employment/income verification, past landlord references, pet references, TICA searches and more.
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We review applications together with you — if we wouldn’t accept them in our own home, we won’t place them in yours.
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Advertising continues until the lease is signed and holding deposit paid, so we don’t lose momentum.
More Frequent Owner Payments
We process owner payments every second Thursday — enabling you to plan ahead, act quickly and manage your cash flow with more flexibility.
We Can Work From Anywhere
Because we live in the cloud and on the go, we can stay connected wherever we are — mobile, tablet or desktop. That means you always have access, we always have access — and we never miss a beat.
Entry and Exit Reports
Before your tenant makes your investment their home, we spend a few hours at the property conducting a comprehensive and thorough Entry Condition Report. We document every aspect of the home including things like wall condition, number of hooks, light fittings, fans, air conditioners, window covers, kitchen appliances, floor coverings, lawns, gardens. We also take hundreds, if not thousands of photos to back up our Entry Condition Report. This ensures we are all on the same page regarding entry standard. When the tenant collects the keys they are given a copy of the entry condition report and they have 7 days to check over everything we have documented and make notes on their side of the report. If they make a lot of notes we will arrange to meet with the tenants to go through the report together to ensure we are all on the same page.
When your tenant vacates we assist them with the preparation as much as we can. We know that moving can be stressful and our job is to make this process as easy and as stress free as possible. Once keys have been returned we spend a few hours at the property comparing everything to the Entry Condition Report and documenting what we find with photos. We are trained to find damages that tenants may have tried to hide from us and any cleaning that may have been missed. We then type up the exit report and send it to the tenant giving them time to rectify any issues. If they cannot complete the task we will arrange it on their behalf with payment to be made by the tenant.
We Pride Ourselves on Low Rent Arrears
Education and zero tolerance. This is how we approach rent arrears. It begins with proper education at the initial sign up and explaining the consequences of late payers. When a tenant shows up on our arrears list we start contacting them from day one. By being kind and not being abrupt or pushy generally means tenants are more likely to respond well and not feel embarrassed. By the eighth day they are issued with a Notice to Remedy Breach which gives them seven days to pay. If payment is still not received, then we can ask for them to vacate. All measures are taken to prevent this and it does not happen often.
Routine Inspections
Routine inspections are so important and ours do not disappoint. If you are not receiving detailed routine inspection reports including photos from your Property Manager every three to four months then you need to find a new Property Manager, fast! Our owners receive a full colour PDF inspection report every three to four months without fail. We take several photos of each room and document the condition of each room. We go the extra mile by inspecting inside the oven, sinks, showers, inside cupboards in wet areas, inside sheds. We give our expert opinion of the current rent and if it is achieving market rent or if we should implement an increase at the next renewal. We note any damage or cleaning issues and list any recommended maintenance. If there are damages or cleaning issues we will issue the tenant with a Notice to Remedy Breach and re-inspect seven days. Our owners are constantly commenting on how thorough we are with inspection reports.
Make the Switch to Your Realty Gympie & Cooloola
Many owners simply ‘settle’ with the agency they are currently with. They may not realise the level or service that they are missing out on or they simply think it is too hard to change agencies. If you join the ‘Your Realty Gympie & Cooloola family’ we do all the hard or uncomfortable work for you. We can assist you with providing your current agency with the required notice and be in communication with them to ensure the changeover is smooth and stress free. We will contact your tenant and keep them fully up to date with the changeover. #whatareyouwaitingfor
Communication
“Lack of communication leads to a lack of trust that leaves room for doubt”
One of our best compliments we can get from our clients is when they start talking to us on a personal level. When the professional walls are broken down and we can have a laugh and a chat about what our plans are with the family on the weekend. Our clients are honestly considered our friends and that makes our job so rewarding. There is nothing we won’t do for our friends and family - letting them down is not an option. Picking up the phone to have a chat with a client about maintenance or a problem tenant is so much easier when you’re simply calling a mate for a chat. That is how we run our business.